Terms of business
Service Commencement and Cancellation Rights
By purchasing online coaching or personal training services from Redefine Academy, you expressly request that the service begins immediately upon completion of your purchase.
You acknowledge and agree that because the service begins immediately and includes the creation of personalised plans, support, and access to digital resources, your statutory right to a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is waived.
All coaching agreements are subject to a minimum commitment term of three (3) months from the start date of the service. Should you choose to cancel your coaching during this initial commitment period, all fees due for the remainder of the minimum term will remain payable in full.
After the initial commitment period, cancellations require one full month’s notice in writing, in accordance with the notice period set out in these Terms of Business
I understand that there is a minimum commitment of 3 months, where notice can only be given at the beginning of month three onwards. I understand that the notice period is one full month, to be given at the start of the billing cycle and that notice given midway through a billing cycle will only become effective at the start of the next billing cycle.
I understand that should I cancel my plan that my coach can continue to take all owed and due payments within the notice period.
I understand that upon cancelling I will lose access to all apps, groups and coaching once my notice period has ended.
I understand that should I leave to use another coach/competitor I will lose all access immediately.
I understand that my coach has the right to cancel my plan at any time should I fail to adhere to the plan.
I understand that should I cancel my plan and wish to resign up that I may have to go onto a waiting list if all spots are filled.
I understand that if I leave and wish to return any existing promotions will be lost and I will have to pay current full price upon my return.
I understand that my Personal Trainer is not a doctor or physiotherapist and that the advice offered is optional and not a replacement for professional advice from experts within specialist fields.
I understand that if I fail to follow the advice of my coach that it will impact the results that I achieve.
I understand that signing up for this coaching doesn’t guarantee fast results and that all results are dependant on hard work and providing my coach with accurate and honest information.
I understand that my progress may be used as a case study unless I state that I do not wish to have my journey shared. – Permission will always be requested.
I understand that there is a minimum commitment of 3 months, where notice can only be given at the beginning of month three onwards. I understand that the notice period is one full month, to be given at the start of the billing cycle and that notice given midway through a billing cycle will only become effective at the start of the next billing cycle.